Simplicity

Kotak Credit Cards are simple to understand and use. We have taken special care to make them hassle free so that you can spend time on more important things in life that require your attention.

Transparency

Kotak Credit Cards are transparent in communicating upfront what the card offers and what you would have to spend for it, if at all. We have taken care that there will be no hidden charges associated with this card.

Relevance

Kotak Credit Cards have understood what you need the most from your credit card, and have been designed to give you only those benefits that are most relevant for you.

This promise from Kotak ensures that you only get the best from your credit card!

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1. Charges made on your lost or stolen credit card more than 7 days prior to your first reporting the event to Kotak Credit Cards Customer Care.
2. Charges made on your lost or stolen credit card after you first reported the event to Kotak Credit Cards Customer Care.
3. Charges made on your credit card if your credit card has not been lost or stolen;
4. Cash advances made with your lost or stolen credit card;
5. Charges incurred by a resident of your household, or by a person entrusted with your credit card.

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1. In case your card is lost or stolen immediately call Customer Contact Center(1860 266 2666) and get your card deactivated / blocked / cancelled to prevent misuse .
2. You are required to register a claim with the Insurance Company and can contact HDFC ERGO General Insurance Company at 1800 2700 700 or send an email at bankclaims@hdfcergo.comfor registering the claim
3. Send a copy of the Customer Dispute Form to the Bank . You can either fax us at 022-66466901 or mail a scanned copy at service.cards@kotak.com

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• The Kotak NRI Credit Card gives you accelerated reward points and the freedom to redeem these points across any shopping that you do.
• Cardholders can redeem their reward points online at www.kotakcards.com/rewardredemption for a host of benefits like Movie tickets, Air tickets, Air miles, Cash and more .
• While traveling to India, save the mark up fee charged on your credit card issued outside India or the hassles of currency exchange.
• Enjoy the benefit of paying for your purchases, travel and dining in Indian Rupees.

Besides this, enjoy a complete hassle free process on the reward points and fuel surcharge waiver at any pump, complete railway surcharge waiver & exciting EMI that no one else offers.

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• Earn 2X rewards on international spends; i.e. earn 2 rewards points for every Rs. 200 spent
• Earn 1 reward point for every Rs. 200 spent within India
• 1 Reward Point = Re 1/-

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• Filled in Claim form
• Filled in Dispute form
• FIR copy

The settlement of the claim registered by you will be subject to approval of the claim by the Insurance Company after independent investigations and shall be limited to the eligible insurance amount as per your card type as mentioned. Kotak Credit cards will not be responsible for any disputes arising out of any claims. All claims will be directly handled by HDFC ERGO General Insurance Company.

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